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Unmanaged Server Support

Standard Support Services are included with every server free of charge and is based on hardware, bandwidth and Operating System. Billing related inquiries are also handled under our standard support services. All hardware related support is covered under our standard support options i.e we will restore the server to the original condition as it was supplied. This only covers the operating system and not any installed software or custom configuaration. See our managed support options for covered support.

**Unmanaged Server Support is limited to Network, routing and hardware related issues.

* Online support is available 24 X 7 X 365 via email and the Online Trouble Ticket System.
* Standard support requests should be submitted via email and / or the Online Trouble Ticket System.
* Billing related inquiries are handled from 10AM to 4PM EDT, Monday through Friday, via email or phone.
* We monitor power, bandwidth, http / smtp response on all customer servers on a 5 minute interval from outside the network as well as on the network.
* We identifying and block DoS (Denial of Service) attacks.
* We notify when patches that may apply need to be installed, however we are not responsible for installing and maintaining the patches on the servers for unMananaged servers. 

It is however a requirement of our TERMS and CONDITIONS and NETWORK POLICY that all machines need to be secure and patched regularly and are free of trojans or bots.

* When requesting support that requires us to login to a server, it is the customer’s responsibility to provide updated log in information.

* Network connectivity from the customers server to our backbone providers.
* Support for DNS management via our DNS Servers.
* Hardware / Server replacement due to hardware failure, within 4 hours of being aware of failure, we will restore OS to original installed condition.

We are NOT be responsible for the following:
* Customer coding issues. 
* 3rd party software installed by the customer.
* OS or software problems caused by bugs or patches 
* Virus or worm infections. Virus protection / removal is the customers responsibility. 
* Ongoing server management 
* Ongoing creation of domains or web sites 
* Configuration beyond the basic functionality of installed OS or applications 
* Troubleshooting customized applications

Unmanaged Servers Add-Ons

  • Backup Server -
  • Load Balancing - Load balancing is the perfect way to create server redundancy, and to spread a load across multiple servers, thus limiting failure.
  • Upgrade Support -
  • System Administration Assistance -
  • Patch Management -
  • Firewall Management -
  • Script Installation -

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