Standard Support Services are included with every server free of charge and is based on hardware, bandwidth and Operating System. Billing related inquiries are also handled under our standard support services. All hardware related support is covered under our standard support options i.e we will restore the server to the original condition as it was supplied. This only covers the operating system and not any installed software or custom configuaration. See our managed support options for covered support.
It is however a requirement of our TERMS and CONDITIONS and NETWORK POLICY that all machines need to be secure and patched regularly and are free of trojans or bots.
* When requesting support that requires us to login to a server, it is the customer’s responsibility to provide updated log in information.