Dedicated and virtual dedicated servers

UnManaged Server support is primarily related to hardware failure, hardware upgrades and restoration of OS to its original configuration.

Standard Support Service Option :
All of our hosting solutions carry standard support services which are available free of charge.
  • Online support is available 24 X 7 X 365 via email and the Online Trouble Ticket System.
  • Standard support requests should be submitted via email and / or the Online Trouble Ticket System.
  • Billing related inquiries are handled from 10AM to 4PM EDT, Monday through Friday, via email or phone.
  • We monitor power, bandwidth, http / smtp response on all customer servers on a 5 minute interval from outside the network as well as on the network.
  • We identifying and block DoS (Denial of Service) attacks.
  • We notify when patches that may apply need to be installed, however we are not responsible for installing and maintaining the patches on the servers for unMananaged servers. It is however a requirement of our TERMS and CONDITIONS and NETWORK POLICY that all machines need to be secure and patched regularly.
  • When requesting support that requires us to login to a server, it is the customer’s responsibility to provide updated login information.
  • Network connectivity from the customers server to our backbone providers.
  • Support for DNS management via our DNS Servers.
  • Hardware / Server replacement due to hardware failure, within 4 hours of being aware of failure, we will restore OS to original installed condition.
We are NOT responsible for the following: :

  • Customer coding issues.
  • 3rd party software installed by the customer.
  • OS or software problems caused by bugs or patches
  • Virus or worm infections. Virus protection / removal is the customer?s sole responsibility.
  • Ongoing server management
  • Ongoing creation of domains or web sites
  • Configuration beyond the basic functionality of installed applications
  • Troubleshooting customized applications
Dedicated and colocated server operators are responsible for the administration of their own Servers for patches, updates, Anti-virus, General Security, Backup and the Support of their clients that they may host. Any updates requested by the Administrator of the server will be billable at the current published rates. The exceptions to this is Dedicated and Colocated clients who currently have either a “current” Support Subscription or a Managed Server Agreement. All hardware related replacement for Dedicated servers is not billed. Please note all Dedicated and Colocated servers are entitled to three ( 3 ) support calls to get their service configured and running.

Unmanaged Servers Add-Ons

Backup Server.
Load Balancing.
Upgrade Support.
System Administration Assistance.
Patch Management.
Firewall Management.
Script Installation.

Data and Wireless Inc - Dedicated server hosting, eCommerce web hosting and colocated servers.