Dedicated and virtual dedicated servers



Server Support Levels

Our Dedicated Servers are perfect for the new user and the experienced user that want the advantages of a dedicated serverĀ  and to be assured of the support they need. Our Dedicated Servers allow the flexibility of only paying for the support you need, when you need support. Please see the table below for features for each support plan.

Dedicated Server Support Plans Level 1 Level 2 Level 3 Level 4 Level 5
99.9% Network Uptime SLA Included Included Included Included Included
Free Faulty Hardware Replacements
Included Included Included Included Included
24/7 Helpdesk Access Included Included Included Included Included
24/7 Technical Support Included Included Included Included Included
24/7 emergency Support Included Included Included Included Included
Preferential Hourly Rate Std Yes Yes Yes Yes
24/7 Server Monitoring - email notification
Included
Included Included Included Included
Initial Security Hardening
Included Included
Remote Reboot
TTicket
Included Included Included Included
Server-Based Firewall Self manage
Self manage
Included Managed Managed
Free Backup Restores for Drives *
Included
CentOS 5 Operating System Included Included Included Included Included
Regular OS Patches/Updates
Notification Notification Included Included
Rbl Mail configuration
Included Included
Monitoring of services with email notification 1 2 5 10
Telephone Support Yes Yes
Support Time allocated** 30 minutes 1 hour 2 hours 3 hours
PRICE per month Free $39.95 $59.95 $99.95 $149.95
2nd Server Free $19.95 $25.95 $39.95 $59.95


* Requires that you pay for our backup service.

Support Time allocated** per month

How do I order ?
Server management services can be added when you buy any Data and Wireless Server.

When can I ask for assistance?
Assistance is available any time, however outside business hours, the time is considered double time.

Level 5 Management
Level 5 Management is the most complete server care solution. It includes, complete 24/7 monitoring of your server's services with immediate response to fix any issue.


Data and Wireless Inc - Dedicated server hosting, eCommerce web hosting and colocated servers.