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SUPPORT LEVELS

How do I order ?
Server management services can be added when you buy any Data and Wireless Virtual Server.

When can I ask for assistance?
Assistance is available any time, however outside business hours, the time is considered double time.

Level 3 Management

Level 3 Management is the most complete server care solution. It includes, complete 24/7 monitoring of your server's services with immediate response to fix any issue. 

Level of Support

99.9% Network Uptime SLA 
24/7 Helpdesk Access 
24/7 Technical Support
24/7 emergency Support
Preferential Hourly Rate Std
24/7 Server Monitoring - email notification
Initial Security Hardening
Remote Reboot
T/Ticket
Server-Based Firewall support
Free Backup
Restores for Drives *
CentOS 6.9 Operating System
Regular OS Patches/Updates
Rbl Mail configuration
Monitoring of services with email
Telephone Support
Support Time allocated** PM

PRICE per month

Level 1

YES
YES
YES
YES
NO
-
YES
YES
NO
YES
NO
NO
NO
YES
NO
NO
NO
NO
-
YES
NO
NO
NO


1 hour

R350 per/month
ORDER

  Level 2

YES
YES
YES
YES
YES
-
YES
YES
NO
YES
YES
YES
NO
YES
NO
YES
YES
YES
-
NO 
YES
NO
YES


3 hours

R500 per/month
ORDER

Level 3

YES
YES
YES
YES
YES
-
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES
-
NO
NO
YES
YES


4 hours

R1000 per/month
ORDER

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Order your Hosting or Domain name now!