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Dedicated Servers - Terms Of Service

The Customer bears the responsibility for ensuring the security and confidentiality of any clients' data (including, without limitation, customer credit card numbers) that he/she may receive in connection with his/her web site or online store.

    Each Customer is in charge of all products and services, as well as all contents and materials appearing online, including:
        the accuracy and relevance of Customer Content, and content and material showcased in the Customer store or on its products;
        certainty that the Customer Content and content and materials appearing in the Customer store or on its products do not violate or infringe upon the rights of any person;
        certainty that the Customer Content and the content and materials appearing in the Customer store or on its products are not calumnitous or somehow illegal.

    Each Customer guarantees to Datawireless Inc that he/she owns the right to use the Customer Content and its material, including all text, graphics, sound, music, video, programming, scripts and applets. Each Customer warrants to Datawireless Inc that the use, reproduction, propagation and transmission of the Customer Content and any information and materials contained inside do not, and will not:
        a ) infringe or abuse any copyright, patent, trademark, trade secret or any other proprietary right of a third party;
        b ) break any criminal law or manifest false advertising, unfair competition, vilification, privacy intrusion; violate a right of publicity or violate any other law or regulation.

Each Customer empowers Datawireless Inc to reproduce, copy, use and propagate all and any part of the Customer Content for ensuring and operating the Services. Datawireless Inc is granted the right to estimate, at its own discretion, the extent to which these operations may be carried out.

    REFUSAL OF SERVICE

        SERVICE DENIAL

Datawireless Inc will thoroughly scrutinize all received orders and decide, to its own discretion, which of them do not comply with the officially stated requirements for use of Datawireless Inc's Dedicated servers. Datawireless Inc reserves the right to refuse Service to unlawful parties. Datawireless Inc will not supply service to any party listed in Spamhaus or any other blocklist.

        SERVICE DISCONTINUANCE

Datawireless Inc reserves the right to discontinue the Service provision to any subscriber that Datawireless Inc deems, at its sole discretion, has violated any condition of the Service explicated in this Terms of Service and/or the Acceptable Use Policy. Datawireless Inc will immedidiately suspend service to any party listed in Spamhaus or any other blocklist when brought to Datawireless Inc's attention.

    MISCELLANEOUS

        NOTICES


Notices, including notices concerning breach of this Agreement will be sent either to the e-mail address provided by the Customer at sign up, OR mailed by first class mail to the postal address that the Customer has on file with Datawireless Inc. In both cases, delivery shall be deemed to have been made five (5) days after the notice has been sent. Notices from the Customer to Datawireless Inc should be sent to the address provided on Datawireless Inc's website.

        COMPLAINTS PROCEDURE

        Datawireless Inc guarantees the highest level of Customer Care service round the clock. If you feel dissatisfied with any aspect of the Service, feel free to make use of our complaints procedure detailed below.

        In order to file a complaint, please complete a trouble ticket, specifying the nature of the problem you are experiencing. Please, provide as many details about your particular case as possible. The more we know about the situation, the better, prompt and adequate our resolution will be.

        Here are our steps of addressing every single complaint:
           a ) Datawireless Inc will confirm receipt of your complaint in writing, confirming that the complaint will be addressed without delay. The Provider reserves the right to refuse to investigate a complaint that is obviously frivolous, abusive or offensive.
          b )  An Datawireless Inc's Customer Care representative will review your situation, look for an appropriate solution and inform you of the timeframe within which a response should be expected.
            If Datawireless Inc's Customer Care representative can't resolve your complaint within the pre-announced period, your complaint will be escalated to a Customer Care manager.
           c ) If the Customer Care manager can't resolve your complaint, as well, it will be forwarded to a Company Director, who will investigate the case to ensure that all necessary measures have been taken and will respond in writing within two working days, and reply with a solution within five working days.
            
        TORTUROUS CONDUCT

Any way of indecent treatment towards an Datawireless Inc's Customer Care employee will be considered as totally inappropriate and unacceptable. Each Customer is expected to communicate in an utterly polite and professional manner with the Datawireless Inc's employees regarding any request for help or consultation via e-mail, chat, phone or through our Ticket Desk Support System.

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